Shipping policy

VoltHouse — South Africa

This Shipping Policy applies to all orders placed with VoltHouse.

1. Shipping Method

All orders are shipped using Aramex Store-to-Door, a third-party courier service operating within South Africa.

2. Delivery Timeframes

Estimated delivery time: 8–11 business days
Delivery times are estimates only and are not guaranteed
Business days exclude weekends and South African public holidays

VoltHouse will dispatch orders within a reasonable timeframe after payment confirmation.

3. Delivery Delays

While VoltHouse makes every reasonable effort to ensure timely delivery, delays may occur due to factors beyond our control, including but not limited to:

Courier backlogs
Weather conditions
Public holidays
Operational disruptions
Incorrect or incomplete delivery details provided by the customer
Remote or outlying-area delivery schedules

To the maximum extent permitted by South African law, VoltHouse is not liable for delivery delays caused by Aramex or circumstances beyond our reasonable control.

This does not limit any consumer rights that cannot lawfully be excluded.

4. Risk & Responsibility

Risk of loss or damage passes to the customer only once the order has been delivered to the delivery address provided at checkout.

VoltHouse is not responsible for delays or failed deliveries resulting from:

Incorrect delivery information
Unsuccessful delivery attempts
Customer unavailability
Failure to provide reasonable access to the delivery address

5. Failed Deliveries & Re-Delivery

If a delivery fails due to customer error, unavailability, or an incorrect address:

Additional delivery fees may apply
Re-delivery will be arranged only after confirmation and payment of any applicable additional costs
If the parcel is returned to VoltHouse, direct delivery and return costs may be deducted from a refund where permitted by law

6. Damaged or Missing Parcels

If an order arrives damaged or incomplete:

Please notify VoltHouse within 48 hours of delivery
Photographic evidence may be requested
Keep the parcel and all original packaging until we have assessed the claim

Requests submitted after this period may be more difficult to investigate, but this does not limit your statutory consumer rights.

7. Address Accuracy

Customers are responsible for ensuring that all delivery details are accurate and complete at checkout.

VoltHouse is not liable for delays, losses, or additional costs caused by incorrect or incomplete address information supplied by the customer.

8. Tracking

Tracking details will be provided once your order has been dispatched, where available.

9. Limitation of Liability

To the maximum extent permitted by South African law:

VoltHouse will not be liable for indirect, consequential, or economic losses arising from shipping delays
Courier performance remains the responsibility of the courier service provider
Nothing in this policy limits VoltHouse’s liability where it cannot lawfully be excluded